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Help

Support

We're here to help with account issues, verification, billing, and platform questions.

Email support

Response within 24 hours

support@cumuniti.app

In-app help

Settings → Help & Support

Trust & safety

Report issues and fraud

Verification info →

Frequently asked questions

How do I verify my account?

Complete identity verification in Settings using our Smile ID or Dojah integration. You will need a valid government ID and a quick liveness check.

How does membership billing work?

Memberships are purchased in-app via App Store or Google Play. Plans include Trial, Weekly, Monthly, Quarterly, Biannual, and Annual options.

How do creators get paid?

Creators earn 70% of premium unlocks, gifts, and bookings. Earnings accumulate in your wallet and can be withdrawn via payout requests.

How do I report a user?

Use the report option on any profile or message thread in-app. Our moderation team reviews all reports within 24 hours.